Payments, Duties and Taxes

Review the product price, delivery option and any charges shown at checkout before paying. Available payment methods depend on the checkout, your device and location.

Payment

Payments are handled by third-party payment providers. Authorisation, fraud checks or additional authentication may apply. For a declined payment or pending authorisation, contact your bank or payment provider. Never email full card details, passwords or security codes.

Currency

Maktafa’s primary market is the UK and its store currency is GBP. Where another currency is available, review the currency charged at checkout. Your bank may apply exchange rates or fees.

Taxes and import charges

Review the tax and duty information displayed before payment. Import charges can depend on dispatch origin, destination, value and local rules. Charges collected by a courier or authority are the customer’s responsibility unless the checkout states otherwise.

If the import treatment of your order is unclear, email support@maktafa.com before ordering. We do not promise that every destination has the same tax treatment.

Order issues

We may review an order where payment, fraud, pricing, availability or delivery information needs checking. If an error prevents fulfilment, we will contact you and arrange the appropriate cancellation or refund. Refused or uncollected parcels can incur non-recoverable costs where permitted by law.

Refunds and duplicate payments

Approved refunds normally return to the original payment method. Bank processing times vary. If you suspect a duplicate charge, email support@maktafa.com with the order email, date and order number, without sending sensitive payment information.

See Returns and Cancellations for refund terms.