Report a Product Concern

If a product arrives damaged, leaks, has a broken seal or looks unusual, please do not use it. If you experience a skin reaction, stop using it and seek medical advice for symptoms that persist, worsen or concern you. Seek immediate medical help for a serious reaction.

Tell us what happened

Email support@maktafa.com with the subject “Product Concern” and your order number, if available.

• Product and ritual name.
• Order email, purchase date and batch code, if available.
• A description of the concern and when it occurred.
• Relevant photographs of the product, label and packaging.
• For a reaction: how and where you used it, frequency and other products used at the same time.

Share only health details relevant to the concern. Keep the product and packaging while the issue is reviewed.

What we review

Concerns may involve the formula, batch, packaging, storage, transit or fulfilment. Relevant information may need to be shared with the manufacturer, Responsible Person, fulfilment partner or courier to investigate and meet safety obligations.

Remedies

Reporting a concern does not by itself determine a refund or replacement. We assess the facts and applicable consumer rights. Faulty, damaged or incorrect products are handled under our Returns and Cancellations policy.

Changes in appearance

A small variation is not proof of a defect, but separation, an unexpected smell, contamination or a damaged container should be checked before use. Please contact us if you are unsure.