Shipping and Delivery

Your delivery options and shipping charge are shown at checkout before payment. Please check the destination, address and selected service carefully.

Confirmation and dispatch

You will receive an order confirmation by email. Orders are processed on working days, excluding weekends and public holidays. Processing can vary during busy periods. A dispatch notification is sent when the order ships, with tracking where available.

Delivery estimates

Delivery time depends on destination, courier, customs and local conditions. Estimates are not guaranteed. Weather, public holidays, customs review and courier disruption can cause delays.

Address changes and failed delivery

Email support@maktafa.com promptly if an address is incorrect. Once processing begins, an amendment may not be possible. Follow courier collection or redelivery instructions. Additional delivery costs may apply when an order must be sent again because the address was incorrect or the parcel was not collected.

International orders

Availability can depend on market regulations and courier restrictions. Import duties, taxes or handling charges may apply unless checkout states they are included. Refused customs charges can delay or return a parcel; non-recoverable costs may affect a refund where permitted by law. Read Payments, Duties and Taxes.

Delayed, missing or damaged parcels

Email support@maktafa.com with your order number and tracking details. For damage, include photographs of the item and outer packaging and keep both while we investigate. We will review the issue with the relevant partner and provide the remedy required by the circumstances and consumer law.

Separate shipments

Some orders may arrive in separate parcels. Tracking is provided where available. If a destination cannot be fulfilled, we will arrange cancellation and refund.